General Car Rental Terms

MHK Payment Policy

Payment: We ask that you pay a deposit when you make your booking of 25% of the rental sum, and rest of payment locally to the rental station.

The following forms of payment are generally accepted in Greece 

All major Credit cards – Visa, MasterCard

ACCEPTED: MasterCard, Visa, bank deposit and cash.

At MHK you rent a car without credit card or cash, all payment can be done by Bank deposit.

A valid credit card in the name of the main driver must be presented as guarantee for the rental. Our local car rental partner may reserve an amount of 750-1.500 Euro (depending on your selected car group) as guarantee, which will be released after the end of the rental period if no damage/theft has occurred.

In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.

Driver and License Requirements 

Minimum age 23 years, maximum age 75 years.

Drivers must have held a full license for a minimum of 1 year.

Drivers must also show their passport on collection as additional proof of identity.

All driving licenses which have been issued within the European Community, United Kingdom of Great Britain and N. Ireland, Norway, Iceland, Switzerland, Liechtenstein, USA, Canada, Australia will be accepted.

All National driving licenses that are subject to the list of contracting parties to the convention on road traffic in Vienna, will be accepted: Albania, Armenia, Azerbaijan, Bahamas, Bahrain, Belarus, Bosnia and Herzegovina, Brazil, Central African Republic, Chile, Costa Rica, Ivory Coast, Cuba, Democratic Republic of the Congo, Ecuador, Georgia, Ghana, Guyana, Holy See, Indonesia, Iran, Israel, Kazakhstan, Kuwait, Kyrgyzstan, Liberia, Mexico, Moldova, Monaco, Mongolia, Montenegro, Morocco, Niger, Pakistan, Peru, Philippines, Republic of Korea, Russian Federation, San Marino, Senegal, Serbia, Seychelles, South Africa, Tajikistan, Thailand, North Macedonia, Tunisia, Turkmenistan, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Zimbabwe.

All other National driving licenses must be accompanied by a valid International Drivers Permit. 

Exception : For countries or states which do not issue International Drivers Permit, their national driving license would be accepted ONLY accompanied with an official translation in English or Greek.

Car types

Reservations are always confirmed for a given Car Group -not for a specific car model- The car on your voucher represents the vehicle for the class (Group) you have booked. We cannot guarantee a specific make or model. Any specific cars mentioned are simply typical examples of the size, specifications and performance applying to that car group.

State/Border Restrictions

Vehicles are NOT permitted to be taken out of Greek borders.

One-way Rentals

One way rentals are allowed between specific stations with an extra charge.

Collection Time

Your vehicle will only be held available for up to two hours after the agreed collection time, you must contact us if you arrive after this time.

Included in your booking cost:

  • Mileage Allowance      

The Vehicle is provided with an unlimited Kilometer / Mileage allowance when the rental period is longer than two days. For the shorter period 100 km free per day, per extra kilometer €0,10.

  • Third Party Liability Insurance   

Third party motor liability insurance is provided in accordance with local legislation.

  • More information is available locally.           
  • Roadside Assistance 

24 hour roadside assistance is provided.

  • Taxes & Surcharges   

Your booking includes all local taxes and premium location fee.




The amount authorized/collected is generally the vehicle excess and the fuel deposit. The credit card will need to be in the name of the main or the additional driver.

In case of no damages the deposit will be refunded the next working day.


No credit will be given for the unused portion of the Rental Period.

Long term hire – early returns penalty

  • Hire period shorter than 1 year: Early return within the first 6 months payment is due 100%, after 6 months a maximum of 40% will be charged on the remaining period

  • Hire period longer than 1 year: Early return within the first year payment is due for 100%, after 1 year a maximum of 40% will be charged on the remaining period.

Additional Drivers

Any additional drivers are arranged for and paid for locally and are not included in the basic rental price.

Additional drivers must present either passport or ID in addition to driverslicense.

Minimum/Maximum age restrictions apply.


Fuel is paid by client and must return the vehicle with the same amount as he collected or the difference will be charged locally as well as handling fee.

-When you pick up your car, the fuel tank will be full. We expect that upon return the fuel tank will be full. If this is not the case, we will do this for you. Handling fee will be added.

This is paid locally by you as well as the handling fee, otherwise they will be deducted with the deposit amount.

-If by accident you have fueled up your car with the wrong fuel, do not drive the car. So that damage to the motor will be minimized. Of course wewill help you, but all additional costs will be charged to you (this is not covered by any insurance).                                                                                            

     Fines and Penalties

  • You are responsible for the cost of any parking fines or other penalties incurred whilst the Vehicle is on rent to you. The supplier will pass the relevant charge on to you plus any administrative expenses.                              
  • Out of Hours Charge  

Out of hours service between 21.00 to 09:00 o’ clock are available with an extra charge of €25,00/ per service.

  • Late Returns                

If the Vehicle is returned later than the time specified in the voucher, the supplier will apply a charge.                                                                           

Special Requests

Special Request items are available On Request and if applicable are Subject to Availability and Seasonal Variation, and will be provided by location. Special requests cannot be guaranteed. For most locations a security deposit is generally required.

  • Baby / Child / Booster Seats                             

Baby seats are available with an extra charge of €5,00 per day, with maximum limit of €35,00 per rental and must be fitted by a parent or guardian (Client must specify the age of baby).

  • Snow Chains                 

Snow Chains are available with an extra charge of €35,00 for the whole rental.

  • Navigation System – separately not available     
  • Roof Racks – Not available



The customer understands that all insurance cover is provided by the company supplying the vehicle (franchisee) for rental and not Active Cars SA (franchisor). Liability for claims in excess of the insurance cover purchased rests with the hirer of the vehicle. Active Cars SA does not provide insurance cover of any kind in relation to the hire of the vehicle and is not liable for damages incurred in the event of an accident.

Collision Damage Waiver (CDW) with excess amount 

Is included in the booking cost and reduces your financial liability up to a maximum of :

€750,00 for car groups Economy A

€1200,00 for car groups Medium B

€1500,00 for car groups Premium C & D

€2.000 for group Van

*Note: In case of accident, you must contact the police and report the incident immediately, and submit a copy of the police report, the rental agreement to the rental location. CDW protection does not apply beyond the rental date agreed with the pickup location. For details of this insurance, please check with the supplier on collection of the Vehicle

Full Damage Waiver (FDW)

FDW limits the liability in case of accidents to €0 (Zero) by paying the daily amount of 5.00-20.00€ depending the car group.

*Note: Always, a valid credit card in the name of the main driver must be presented as guarantee for the rental.

Wheels / Underside and Glass (WUG)

MHK provides an optional insurance which covers damages to wheels, tires, mags or damages caused to the underside of the car as far as they were not done intentionally or as a result of negligence or oversight. This is available by paying the daily amount of €5 for all car groups.

*Note: Always, a valid credit card in the name of the main driver must be presented as guarantee for the rental

**Please note that damages to the interior of the car (upholstery, dashboard, r/cd) as well as keys,  wheel cover, antennas,etc. are not covered by any insurance unless they were caused in an accident. Therefore, despite the extra insurances, our car rental partner may still reserve an amount up to 200 euro for damages that are not covered by any other insurance.

Ferry travel / Ferry insurance:

Vehicles can be taken, by ferry, to other parts of Greece only after coordination with the local station. However, the insurance provided does NOT cover ferry travel. Additional insurance which covers ferry travel is available upon collection of the car with an extra charge of €20,00 per rental.

Exceptions in CDW, FDW & WUG: 

Charges for any of the damages written below will be charged directly to the client, the most important are the following: Antenna, trays, damage to car lock, loss or damage to keys, windshield wipers, interior of the car, spare key and car jack, hubcap, lights, gas cap,damage to upholstery of a car, damages to the roof, damages caused by roof rack and any luggage on it, extreme dirtiness in a car, personal belongings in a rented car, damage due to negligence, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turned on electrical devices, loss of car documents, loss of registration plate. The car rental company, in any case, is not obligated to replace a flat tire or damages in music devices (radio, CD/mp3 player, etc.).

Towing costs are not covered by any insurance.

MHK will not refund any telephone, taxi or hotel costs.

MHK will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving, driving without care and attention or damages caused by negligence,and traffic violations.

The client will accept direct responsibility in respect of such claims.

Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.

Theft Protection (TP)

Is included in the booking cost, in the case of theft or fire, you must contact the police and report the incident immediately, and submit a copy of the police report, the rental agreement and the Vehicles keys to the rental location. Responsibility is non-waiverable in case of theft or damages due to a theft attempt (excess applies). Theft protection does not apply beyond the rental date agreed with the pickup location. For details of this insurance, please check with the supplier on collection of the Vehicle.

Additional Insurances

Additional Insurances such as Ferry Insurance, WUG (wheels underside glass) are available to purchase.

-You can return your car to our office outside opening hours. You can leave your car key in the key-deposit box. Please ask us where this is located. You will remain responsible for damages and theft until 1 hour after opening hours. You will accept that the car will be inspected by us without you on damages.

Cancellation policy

14 days prior to arrival no cancellation fee is required, less than 14 days a cancellation fee equal to 25% rental fee (which is given for deposit given at the time of reservation/confirmation) is non refundable.


-You’ll rent a car category. We have the right to change the type of car and provide you with another in the same category.

-You are not allowed to smoke in your car, even not when you open the window. If you have smoked in the car, cleaning costs of 100€ will be charged.

Terms and Conditions and Prices are subject to change without further notice